Terms of Use

Effective Date: April 09, 2025

Introduction

Welcome to Smartell Hospitality TV Solutions! These Terms of Use ("Terms") govern your access and use of our website (www.smartell.tv) and the services provided by Dvigrad Telekom d.o.o., Croatia, Dvigradska 2 ("Smartell," "we," "us," or "our"). By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website or services.

Definitions

For the purposes of these Terms:

  • Account: A unique account created for you to access our services.
  • Affiliate: Any entity that controls, is controlled by, or is under common control with Smartell.
  • Cookies: Small files placed on your device to enhance your browsing experience.
  • Device: Any device capable of accessing our services, such as a computer, tablet, or smartphone.
  • Personal Data: Information that relates to an identified or identifiable individual.
  • Service: Refers to the Smartell website and related services.
  • Service Provider: Third-party entities assisting us in providing or analyzing the Service.
  • Usage Data: Data collected automatically when using the Service (e.g., IP address, browser type).

Scope of Services

  • Smartell provides digital signage, IPTV, and related hospitality technology solutions, including software, hardware, support, and consulting. The specific scope of services is defined in individual agreements or orders. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

Ordering and Contract Formation

  • A contract is formed when you place an order for our services and we confirm acceptance in writing (including by email). Any changes or cancellations must be agreed upon in writing. Orders are binding once accepted.

Account Registration and Security

  • You may need to create an Account to access certain features. You are responsible for maintaining the confidentiality of your Account credentials and for all activities under your Account. Notify us immediately of any unauthorized use.

Client Obligations

You agree to:

  • Provide accurate and complete information.
  • Cooperate with us as needed for service delivery.
  • Use the Service only for lawful purposes and in accordance with these Terms.
  • Not misuse, reverse engineer, or attempt to gain unauthorized access to the Service.

Fees, Invoicing, and Payment

  • Fees for our services are specified in your order or agreement. Invoices are due within the period stated on the invoice. Late payments may incur interest and/or suspension of services. All fees are exclusive of VAT and other applicable taxes.

Use of Services

  1. Eligibility: You must be at least 18 years old to use our services unless otherwise permitted by applicable laws.
  2. Account Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access to your account.
  3. Prohibited Activities: You may not use our services for unlawful purposes or in ways that harm our operations, reputation, or other users.

Privacy Policy and Cookies

Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you consent to the practices described in the Privacy Policy. We use cookies and similar technologies to improve functionality and analyze usage trends. You can manage cookie preferences through your browser settings.

Intellectual Property Rights

All content on our website, including text, images, logos, and software are owned by Dvigrad telekom d.o.o. company and Smartell as a brand or its licensors and is protected under intellectual property laws. You may not reproduce, distribute, or modify any content without prior written consent from Smartell.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or practices of these external sites and encourage you to review their terms before interacting with them.

Limitation of Liability

Smartell shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our liability is limited to the extent permitted by law.

Changes to Terms of Use

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Significant changes will be communicated via email or a prominent notice on our website.

Termination

We may suspend or terminate your access to the Service if you violate these Terms or engage in prohibited activities.

Governing Law

These Terms are governed by Croatian law and applicable EU regulations.

Contact Us

If you have any questions about these Terms of Use, please contact us at:
Email: info@smartell.tv